Service Contracts

UK INSPECTION SYSTEMS LIMITED

STANDARD TERMS & CONDITIONS OF SALE APPLICABLE TO SERVICE (CONTRACTS) WORK

DEFINITIONS 

1.0       In these conditions, the following definitions apply:

Contract – shall be construed as any agreement between a Customer and the Company, where the Customer has received a quotation from the Company in respect of works to be carried out and has offered a purchase order number, which the Company has accepted with the intention of creating a contract for specified work. For the avoidance of doubt, in these terms, contract applies to both annual service contracts and routine requests for service work.

The Company – means UK Inspection Systems Ltd Limited (registered in England and Wales with company number 06932748;

The Customer – the person or company named on the contract proposal that is entering into an agreement with the Company

Initial Term – shall be taken to mean 12 months unless otherwise agreed and stated on the contract

Level of cover – the schedule of services selected by the customer and specified in the contract

Maintenance Services – The services to be provided as defined by the level of cover

Normal Business Hours – means the time between 08.00am and 16.30pm on a day (other than a Saturday, Sunday or a public holiday) when banks in England and Wales are open for business;

Equipment – The equipment specified in the equipment schedule within the contract

2.0    MAINTENANCE SERVICE CONTRACTS (ANNUAL)

2.1.   The Company agrees to provide the services as set out in the schedule of cover, subject to the equipment being found in a satisfactory condition on first inspection and as per the schedule of equipment within the signed agreement document.

2.2.   The Company will make scheduled visits during normal business hours to carry out routine maintenance in accordance with the Company’s working procedures for maintenance.

2.3.   Upon a written (email service@ukinspectionsystems.com ) notification that the equipment has failed or malfunctioned the Company shall, during normal business hours, make good such failure subject to the level of cover in place.

3.0    AD HOC SERVICE WORK

3.1    Where no formal, prepaid agreement to provide services on an annual basis exists between the Customer and the Company, the Customer may request a quotation from the Company to perform various service tasks; these may include but not be limited to, machinery breakdown, calibration, routine repairs, upgrade projects.

3.2    If the customer wishes the specified work to be completed at the quoted price, they shall by way of offer, issue the Company with a purchase order.

3.3    The Company agrees to provide the services specified in the quotation when it accepts the Customer’s purchase order in writing and makes suitable arrangements for completion. 

4.0    CHARGES (ANNUAL CONTRACT) 

4.1.   The customer agrees to pay the Annual Premium in advance, invoiced for immediate payment unless subsequent periodic payments are requested and agreed as specified in the Company’s payment terms. 

4.2    Charges arising from work carried out not in accordance with the contract will be invoiced upon completion of the work and are due strictly within net thirty (30) days. There is a charge of £3.75 for cheque payments. Any cheques that are rejected back to our bank will incur a £20 admin fee each. 

4.3.   The Company reserves the right to vary the premium charged after initial term and for matters outside of the Company’s control.

4.4.   Charges do not include due taxes, which shall be paid by the Customer. If the Customer fails to make any payment on the due date, then UK Inspection Systems Ltd shall be entitled to suspend any further deliveries of Services and any discounts to the Customer. 

4.5.   UK Inspection Systems Ltd understands and may exercise its statutory right of interest under the Late Payment of Commercial Debts (Interest) Act 1998 if it is not paid according to its credit terms. Failure to make payment on the due date may result in additional interest charges calculated on a daily basis at an annual rate equal to the aggregate of 8 per cent above the Bank of England base rate. Such interest shall be calculated cumulatively on a daily basis and shall run from day to day and accrue after, as well as before, any judgement. 

4.6.   The company reserves the right to charge an admin fee in the event of non-payment of any charges. 

4.7.   The company reserves the right to charge an admin fee for the completion of any site-specific documents including, but not limited to Health & Safety (or other) induction, hazard awareness, permits to work, risk assessments, as may be required by the Customer.

5.0    CHARGES (AD HOC CONTRACT)

5.1    Charges arising from work carried out will be invoiced upon completion of the work and are due strictly within net thirty (30) days. There is a charge of £3.75 for cheque payments. Any cheques that are rejected back to our bank will incur a £20 admin fee each. 

5.2.   The Company reserves the right to vary the premium charged after initial term and for matters outside of the Company’s control. 

5.3.   Charges do not include due taxes, which shall be paid by the Customer. If the Customer fails to make any payment on the due date, then UK Inspection Systems Ltd shall be entitled to suspend any further deliveries of Services and any discounts to the Customer. 

5.4    UK Inspection Systems Ltd understands and may exercise its statutory right of interest under the Late Payment of Commercial Debts (Interest) Act 1998 if it is not paid according to its credit terms. Failure to make payment on the due date may result in additional interest charges calculated on a daily basis at an annual rate equal to the aggregate of 8 per cent above the Bank of England base rate. Such interest shall be calculated cumulatively on a daily basis and shall run from day to day and accrue after, as well as before, any judgement. 

5.5    The company reserves the right to charge an admin fee in the event of non-payment of any charges. 

5.6    The company reserves the right to charge an admin fee for the completion of any site-specific documents including, but not limited to Health & Safety (or other) induction, hazard awareness, permits to work, risk assessments, as may be required by the Customer. 

6.0    EXCEPTIONS 

6.1    Contract cover excludes any maintenance or repair which has resulted in any cause including and not limited to non-fair wear or tear, failure of air or power supplies, faults of attached equipment, force majeure or act of god. 

6.2    Scheduled maintenance or full contract does not cover parts, the need for which will be identified and charged separately. 

7.0    REPLACEMENT PARTS 

7.1    Any parts fitted remain the property of the Company until payment has been received in full. 

7.2    Any parts removed shall become the property of the Company. 

7.3    All prices given in advance for work to be undertaken, for parts and labour, will be estimated. 

8.0    CONTRACT DURATION 

8.1    The annual service contract commences on the date specified and shall run for a standard period of 12 months. 

8.2    The single specified task contract shall commence upon the Company’s acceptance of the Customer’s purchase order and run until all specified works are completed and the resulting invoice has been paid in full. 

9.0    CUSTOMER’S OBLIGATIONS 

9.1    The Customer undertakes to make available a working power supply and where applicable air supply, for each system and associated peripherals. 

9.2    Make available information relating, but not limited to, site specific health & safety, induction, hazard awareness, permits to work and risk assessments. 

9.3    Ensure that environmental and cleanliness conditions are met and that reasonable precautions are taken to prevent damage. 

9.4    To make alternative arrangements and allow system and production shut down for a reasonable period whilst the agreed work is undertaken. 

9.5    To make accessible all areas of the site, required by the Company to complete work.*

9.6    To provide reasonable access for company vehicles at close proximity to the work area, for the purpose of transporting weights, tools and equipment. 

9.7    Provide suitable lifting equipment together with labour for lifting large or heavy equipment. Make available to the Company any manuals, operating instructions, staff and information to enable the Company to discharge its obligations under the Contract. 

9.8    Make facilities and services available to the Company. 

9.9    If advised to by the Company to stock particular spare parts at the Customers expense and to ensure these spare parts are available to the Company at all times. 

10.0  TERMINATION 

10.1  The Contract may be terminated by the Company if the Customer fails to pay any sums due in accordance with the payment terms. Early termination may be accepted from the Customer subject to work completed at time of the termination and an admin fee. 

*Additional charges may, at the Company’s discretion, be incurred if our engineers are delayed from carrying out their work or if they cannot complete work due to time constraints.